Thomas Gradgrind is the first character we meet in Hard Times, and one of the central figures through whom Dickens weaves a web of intricately connected plotlines and characters. Dickens introduces us to this character with a description of his most central feature: his mechanized, monotone attitude and appearance. The opening scene in the novel describes Mr. Gradgrind’s speech to a group of young students, and it is appropriate that Gradgrind physically embodies the dry, hard facts that he crams into his students’ heads. The narrator calls attention to Gradgrind’s “square coat, square legs, square shoulders,” all of which suggest Gradgrind’s unrelenting rigidity.

In the first few chapters of the novel, Mr. Gradgrind expounds his philosophy of calculating, rational self-interest. He believes that human nature can be governed by completely rational rules, and he is “ready to weigh and measure any parcel of human nature, and tell you what it comes to.” This philosophy has brought Mr. Gradgrind much financial and social success. He has made his fortune as a hardware merchant, a trade that, appropriately, deals in hard, material reality. Later, he becomes a Member of Parliament, a position that allows him to indulge his interest in tabulating data about the people of England. Although he is not a factory owner, Mr. Gradgrind evinces the spirit of the Industrial Revolution insofar as he treats people like machines that can be reduced to a number of scientific principles.

While the narrator’s tone toward him is initially mocking and ironic, Gradgrind undergoes a significant change in the course of the novel, thereby earning the narrator’s sympathy. When Louisa confesses that she feels something important is missing in her life and that she is desperately unhappy with her marriage, Gradgrind begins to realize that his system of education may not be perfect. This intuition is confirmed when he learns that Tom has robbed Bounderby’s bank. Faced with these failures of his system, Gradgrind admits, “The ground on which I stand has ceased to be solid under my feet.” His children’s problems teach him to feel love and sorrow, and Gradgrind becomes a wiser and humbler man, ultimately “making his facts and figures subservient to Faith, Hope and Charity.”

Although Louisa is the novel’s principal female character, she is distinctive from the novel’s other women, particularly her foils, Sissy and Rachael. While these other two embody the Victorian ideal of femininity—sensitivity, compassion, and gentleness—Louisa’s education has prevented her from developing such traits. Instead, Louisa is silent, cold, and seemingly unfeeling. However, Dickens may not be implying that Louisa is really unfeeling, but rather that she simply does not know how to recognize and express her emotions. For instance, when her father tries to convince her that it would be rational for her to marry Bounderby, Louisa looks out of the window at the factory chimneys and observes: “There seems to be nothing there but languid and monotonous smoke. Yet when the night comes, Fire bursts out.” Unable to convey the tumultuous feelings that lie beneath her own languid and monotonous exterior, Louisa can only state a fact about her surroundings. Yet this fact, by analogy, also describes the emotions repressed within her.

Even though she does not conform to the Victorian ideals of femininity, Louisa does her best to be a model daughter, wife, and sister. Her decision to return to her father’s house rather than elope with Harthouse demonstrates that while she may be unfeeling, she does not lack virtue. Indeed, Louisa, though unemotional, still has the ability to recognize goodness and distinguish between right and wrong, even when it does not fall within the strict rubric of her father’s teachings. While at first Louisa lacks the ability to understand and function within the gray matter of emotions, she can at least recognize that they exist and are more powerful than her father or Bounderby believe, even without any factual basis. Moreover, under Sissy’s guidance, Louisa shows great promise in learning to express her feelings. Similarly, through her acquaintance with Rachael and Stephen, Louisa learns to respond charitably to suffering and to not view suffering simply as a temporary state that is easily overcome by effort, as her father and Bounderby do.

Although he is Mr. Gradgrind’s best friend, Josiah Bounderby is more interested in money and power than in facts. Indeed, he is himself a fiction, or a fraud. Bounderby’s inflated sense of pride is illustrated by his oft-repeated declaration, “I am Josiah Bounderby of Coketown.” This statement generally prefaces the story of Bounderby’s childhood poverty and suffering, a story designed to impress its listeners with a sense of the young Josiah Bounderby’s determination and self-discipline. However, Dickens explodes the myth of the self-made man when Bounderby’s mother, Mrs. Pegler, reveals that her son had a decent, loving childhood and a good education, and that he was not abandoned, after all.

Bounderby’s attitude represents the social changes created by industrialization and capitalism. Whereas birth or bloodline formerly determined the social hierarchy, in an industrialized, capitalist society, wealth determines who holds the most power. Thus, Bounderby takes great delight in the fact that Mrs. Sparsit, an aristocrat who has fallen on hard times, has become his servant, while his own ambition has enabled him to rise from humble beginnings to become the wealthy owner of a factory and a bank. However, in depicting Bounderby, the capitalist, as a coarse, vain, self-interested hypocrite, Dickens implies that Bounderby uses his wealth and power irresponsibly, contributing to the muddled relations between rich and poor, especially in his treatment of Stephen after the Hands cast Stephen out to form a union.

Stephen Blackpool is introduced after we have met the Gradgrind family and Bounderby, and Blackpool provides a stark contrast to these earlier characters. One of the Hands in Bounderby’s factory, Stephen lives a life of drudgery and poverty. In spite of the hardships of his daily toil, Stephen strives to maintain his honesty, integrity, faith, and compassion.

Stephen is an important character not only because his poverty and virtue contrast with Bounderby’s wealth and self-interest, but also because he finds himself in the midst of a labor dispute that illustrates the strained relations between rich and poor. Stephen is the only Hand who refuses to join a workers’ union: he believes that striking is not the best way to improve relations between factory owners and employees, and he also wants to earn an honest living. As a result, he is cast out of the workers’ group. However, he also refuses to spy on his fellow workers for Bounderby, who consequently sends him away. Both groups, rich and poor, respond in the same self-interested, backstabbing way. As Rachael explains, Stephen ends up with the “masters against him on one hand, the men against him on the other, he only wantin’ to work hard in peace, and do what he felt right.” Through Stephen, Dickens suggests that industrialization threatens to compromise both the employee’s and employer’s moral integrity, thereby creating a social muddle to which there is no easy solution.

Through his efforts to resist the moral corruption on all sides, Stephen becomes a martyr, or Christ figure, ultimately dying for Tom’s crime. When he falls into a mine shaft on his way back to Coketown to clear his name of the charge of robbing Bounderby’s bank, Stephen comforts himself by gazing at a particularly bright star that seems to shine on him in his “pain and trouble.” This star not only represents the ideals of virtue for which Stephen strives, but also the happiness and tranquility that is lacking in his troubled life. Moreover, his ability to find comfort in the star illustrates the importance of imagination, which enables him to escape the cold, hard facts of his miserable existence.