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Problem-Solving
Problem-solving is the active effort people make to achieve a
goal that cannot be easily attained.
Types of Problems
Three common categories of problems include inducing
structure, arranging, and transformation.
Inducing Structure
Some problems involve finding relationships between elements.
Arranging
Other problems involve arranging elements in a way that fulfills
certain criteria.
Transformation
Other problems involve making a series of changes to achieve a
specific goal, a process called transformation.
Approaches to Problem Solving
There are many strategies for solving problems, included trial and error,
algorithms, deductive reasoning, inductive reasoning, heuristics, dialectical
reasoning, forming subgoals, using similar problems, and changing the way the
problem is represented.
Trial and Error
Trial and error involves trying out different solutions
until one works. This type of strategy is practical only when the number of
possible solutions is relatively small.
Algorithms
Algorithms are step-by-step procedures that are
guaranteed to achieve a particular goal.
Deductive Reasoning
Deductive reasoning is the process by which a particular
conclusion is drawn from a set of general premises or statements. The
conclusion has to be true if the premises are true.
Inductive Reasoning
Inductive reasoning is the process by which a general
conclusion is drawn from examples. In this case, the conclusion is likely,
but not guaranteed, to be true.
Heuristics
A heuristic is a general rule of thumb that may lead to a
correct solution but doesn’t guarantee one.
Dialectical Reasoning
Dialectical reasoning is the process of going back and
forth between opposing points of view in order to come up with a
satisfactory solution.
Forming Subgoals
Forming subgoals involves coming up with intermediate steps to solve a
problem. This is a way of simplifying a problem.
Using Similar Problems
A problem is often easier to solve if it can be compared to a similar
problem.
Changing the Way a Problem Is Represented
A problem may be easier to solve if it is represented in a different
form.
Obstacles to Effective Problem-Solving
Researchers have described many obstacles that prevent people from solving
problems effectively. These obstacles include irrelevant information, functional
fixedness, mental set, and making assumptions.
Irrelevant Information
Focusing on irrelevant information hinders problem-solving.
Functional Fixedness
Functional fixedness is the tendency to think only of an
object’s most common use in solving a problem.
Mental Set
A mental set is a tendency to use only those solutions
that have worked in the past.
Making Assumptions
Making assumptions about constraints that don’t exist prevent people
from solving problems effectively.
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